1 - What packs come with and without built-in rainflies?
Out of all of our current packs, the only one that comes without a built-in rainfly is the TrailRunner2.0.
2 - Can your internal frame backpacks be used for airport carry-on?

The Scout 3400 backpack meets size standards for airport carry-on, as long as you don't stuff it too full. A bulging pack will exceed allowable measurements and if you somehow manage to get it on the plane, it won't fit into the overhead bin very well.

Of course, all TETON Sports backpacks can be checked in at an airport. Fasten buckles, tighten straps, and tuck loose ends into zippered pockets whenever possible to minimize damage from baggage handling machines.Please note damage from baggage handling is not covered by the TETON Sports warranty.

3 - What do I do if my TETON Sports gear breaks?

All our products have a limited lifetime warranty, backed both by TETON Sports as the manufacturer and by the store where you bought the product. We want you to be delighted with your purchase.

Because sometimes parts break, especially with the hard use we all give our camping equipment, TETON Sports maintains a parts request page. From the parts request page, you can easily obtain replacement buckles, rubber feet, stuff sacks, or cot end bars. To contact the parts department head over to our parts request page and fill out the form. We'll contact you back to verify your request, and then we'll ship the part directly to you.

If a replacement part won't solve your problem, please contact the store where you bought the product and tell them how they can best help you. In most cases, you can obtain an exchange or refund right at the store without the delay and cost of shipping an item to a central service center. If you still have unresolved issues after working with the store, you can reach TETON Sports management by contacting us here.

4 - Will TETON Sports internal frame backpacks fit me?
Because our packs are so adjustable, they can be comfortably worn by men, women, and children. Most likely, we have a model that will fit your body size and shape. Use the size chart below to order the best pack for you.
5 - How do I measure my torso length?

To find your torso length, you will need a helper and a cloth measuring tape. If you don't have a cloth measuring tape, use a string and lay it out flat to measure when you're done. Torso specifications for TETON Sports products are calculated in inches.

Step 1: Stand up straight and bend at the neck so your nose is pointing toward the floor. Ask the helper to locate the bone poking up in the back of your neck. This protruding bone is the top of the measurement.

Step 2: Bend your elbows and put your hands on your hips with your thumbs pointing behind you. The imaginary line that would be created if your thumbs touched each other is the top of the hip bone. This imaginary line is the bottom of the measurement.

Step 3: Have the helper run the tape down the back of your neck along your spine, starting at the protruding neck bone, and stopping at the hip bone. The resulting number is your torso length.

You can also view this post on how to fit a backpack here

6 - How do I adjust the internal frame backpack to fit me?

TETON Sports internal frame packs are very adjustable, so keep at it until you get the perfect fit. Once the pack fits the way you want, we suggest you don't loan it to your buddy or you'll have to adjust all over again. Tell your buddy to get his own pack. At this price, you could even buy him one.

Torso: Choose the correct pack for your torso size. When the pack arrives, adjust the height straps to match your torso dimension (see the previous question (#6) for how to measure your torso). Some TETON Sports packs adjust as much as eight inches in the torso, so be sure to get this one right.

Note: Put at least 20 pounds of weight in your pack before you do the next six adjustments. Filled packs fit differently. Loosen all straps before you start adjusting.

Step 1:Loosen the shoulder, load lift, sternum, and stabilizer straps. Put the pack on.

Step 2: Buckle the waist belt and tighten both sides evenly so the belt sits over the center of your hip bones. The majority of the weight should rest on your hips.

Step 3: Pull the shoulder straps tighter so your pack moves close to your body.

Step 4: Buckle the sternum strap and tighten it until it centers on your sternum.

Step 5: Adjust the load lift straps so the weight of the pack is balanced between your hips and shoulders. Tighter straps place more weight on your shoulders; looser straps move the weight to your hips.

Step 6: Tighten the stabilizer straps to stop the pack from swaying as you walk. This will improve balance and help conserve energy.

**Bonus: To increase comfort, the aluminum stays can be shaped to the curvature of your back.

Step 1: Carefully bend the stays to the contour of your back, resembling an "S" shape. (It is easier to have another person assist you.)

Step 2: Replace the stays, being careful to properly place them so they will follow the curve of your back.

See the following video for the proper way to find your torso length and adjust your backpack to fit you.

7 - What is the proper way to load my TETON Sports internal frame pack?

Internal frame packs provide more agility on the trail and can be more comfortable than external frame packs. The internal frame can be adjusted to match your lumbar curve, and the pack can be cinched to compress cargo and reduce bulk. However, internal frame packs do require much more careful packing.

Put heavy items close to your back and spaced evenly between your shoulders. Most of the weight should fall on your hips not your shoulders. Try your loaded pack on before you start hiking, and if it's not comfortable, take time to adjust the contents.

You can read more about packing your backpack on our Adventure Hub: How to Pack a Backpack.

8 - What TETON Sports sleeping bags fit into the sleeping bag compartments of the TETON Sports backpacks?
The TrailHead +20°F and Journey +40°F are compatible with all TETON Sports backpacks with sleeping bag compartments. All the Celsius sleeping bags, the Silver Lake, and Camper -10°F fit on the outside of the backpacks using the lower compression straps. All other sleeping bags like the Mammoth series, Deer Hunter, Elk Hunter, and Outfitter XXL are too heavy on a backpack.
9 - The false floor on my backpack has a few holes around it, what are these holes for?
These small holes allow for stretching and expansion, so the seam won't rip out-which could happen if the false floor were fully sewn in and the space were fully packed.
10 - How to properly clean your TETON Sports backpack.